Shipping policy

Shipping & COD Policy — Kamal Face

At Kamal Face, we are committed to delivering your favorite cosmetics safely and swiftly to your doorstep. We proudly offer Cash on Delivery (COD) services across Pakistan, alongside secure prepaid options.

1. Mandatory Order Verification (For COD Only)

To ensure a smooth delivery process and protect against non-serious orders, all Cash on Delivery orders undergo a quick verification process:

Once your order is placed, our team will contact you via WhatsApp, SMS, or Phone Call at +92 313 1756852.
Please Note: Your order will not be packed or dispatched until you confirm it with us. Unverified orders will be automatically canceled after 48 hours.

2. Delivery Timelines

We work with leading courier networks to get your packages to you as fast as possible:

Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 2 to 4 business days.
Rest of Pakistan / Rural Areas: 4 to 7 business days.

Note: Dispatch does not take place on Sundays or public holidays. Delays may occur during peak sales seasons or under extreme weather conditions.

3. Shipping Charges

Free Shipping: We are happy to offer FREE delivery all over Pakistan on all orders above Rs. 1,000.
Standard Shipping: For orders below Rs. 1,000, a flat shipping fee of Rs. 200 will apply.

4. Important Courier Rules for COD (Read Before Ordering)

To maintain smooth operations, please respect the standard operating procedures of courier services in Pakistan:

No Open-Box Deliveries: Courier riders are contractually not allowed to let customers open the parcel before handing over the full cash payment. If you face any issues with the items inside after opening it, please accept the parcel and contact our team immediately. We will resolve it under our Exchange Policy.
Be Available: Our courier partners will attempt delivery up to two times. Please ensure your provided mobile number is active and you are available to receive the call.
Order Refusals: Refusing a confirmed COD order at your doorstep without a valid reason damages our small business. Customers who abuse the COD facility will be blacklisted from placing future orders with Kamal Face.

5. Order Tracking

The moment your cosmetic essentials leave our warehouse, you will receive a tracking link via SMS/WhatsApp so you can monitor your package every step of the way.

6. Damaged or Faulty Items

Cosmetics are delicate. If you receive a product that was damaged during transit, please take a clear photo or unboxing video and get in touch with us within 24 hours of delivery.